AI for marketing: Enabler? Engager? Ersatz?

Q1 Business, Management and Accounting

AMS Review Pub Date : 2025-01-11 DOI:10.1007/s13162-024-00293-7

Sreedhar Madhavaram, Radha Appan

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Abstract

The prospect of artificial intelligence (AI) matching and surpassing human intelligence continues to intrigue. On the foundations of the exceptional advances in AI technologies in the last decade, the potential for competitive advantages makes AI in general and Generative AI in particular one of the most promising technologies for marketing. However, while there are robust theoretical advances in the domain of AI for marketing, how AI impacts marketing entities is poorly understood. Further, how AI potentially makes marketing entities ineffective and inefficient is rarely addressed in research. Therefore, in this research, we begin with the articulation of a theory toolkit relevant to AI for marketing. Second, we discuss different types of AI and introduce a new perspective on approaching AI for marketing entities and purposes. Specifically, we conceptualize three new types of AI: enabling AI, engaging AI, and ersatzing AI (artificial, but inferior intelligence that make marketing entities less capable). Third, using our typology, we explicate the enormous potential of the three specific types of AI for marketing. Finally, toward actualizing the potential of AI for marketing, we conclude with a discussion of the contributions of our research and a research agenda.

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来源期刊

AMS Review Business, Management and Accounting-Marketing

CiteScore

14.60

自引率

0.00%

发文量

期刊介绍： The AMS Review is positioned to be the premier journal in marketing that focuses exclusively on conceptual contributions across all sub-disciplines of marketing. It publishes articles that advance the development of market and marketing theory.The AMS Review is receptive to different philosophical perspectives and levels of analysis that range from micro to macro. Especially welcome are manuscripts that integrate research and theory from non-marketing disciplines such as management, sociology, economics, psychology, geography, anthropology, or other social sciences. Examples of suitable manuscripts include those incorporating conceptual and organizing frameworks or models, those extending, comparing, or critically evaluating existing theories, and those suggesting new or innovative theories. Comprehensive and integrative syntheses of research literatures (including quantitative and qualitative meta-analyses) are encouraged, as are paradigm-shifting manuscripts.Manuscripts that focus on purely descriptive literature reviews, proselytize research methods or techniques, or report empirical research findings will not be considered for publication. The AMS Review does not publish manuscripts focusing on practitioner advice or marketing education.