“It was a good opportunity for us to be in touch with public health”: Independent community pharmacists’ experiences working with public health before and during COVID-19

Abstract

Purpose

Pharmacies have been a significant part of improving population health since before the COVID-19 pandemic. However, little is known about the working relationships between pharmacies and public health entities. This exploratory study describes independent community pharmacists' perceptions during COVID-19 of both pre-existing and newly created relationships with public health.

Methods

This paper is based on 42 qualitative interviews conducted as part of a broader study on North Dakota pharmacy's role in the COVID-19 pandemic. Authors analyzed interview data both deductively (based on a priori interview questions) and inductively (based on emergent themes). We used key quotes to map working relationships between pharmacy and public health on two axes: personal interactions and service provision.

Findings

Interviewees worked at 42 pharmacies (21 urban and 21 rural) and described relationships with public health entities that fell into four categories: (i) service provision with personal interactions predating the pandemic; (ii) service provision without personal interactions predating the pandemic; (iii) personal interactions that evolved during the pandemic; and (iv) service provision that evolved during the pandemic. Rural pharmacists described personal interactions and pre-pandemic service provision more often than urban pharmacists. Most urban pharmacists developed working relationships with public health entities solely because of the pandemic.

Conclusions

This study begins mapping the range of relationships that can exist between community pharmacies and public health entities. Our data suggest it may be possible to leverage pharmacists to extend public health's reach and improve the health of medically underserved, rural populations.