Access improvement in healthcare: a 12-step framework for operational practice.

Abstract

Background: Access improvement is a fundamental component of value-based healthcare as it inherently promotes quality by eliminating chokepoints, redundancies, and inefficiencies which could hinder the provisioning of timely care. The purpose of this review is to present a 12-step framework which offers healthcare organizations a practical, thematic-based foundation for thinking about access improvement.

Methods: This study was designed based on the Preferred Reporting Items for Systematic Review and Meta-Analysis Protocols (PRISMA-P) statement. A literature search of prospective peer-reviewed publications was undertaken to identify studies pertaining to healthcare access. Articles published from January 2014 to January 2024 were included. An interpretive synthesis was then presented.

Results: A total of 469 peer-reviewed studies were identified. The most common diseases analyzed were related to general medicine/family practice (N = 75), surgical care (N = 51), health screening (N = 30), mental health (N = 27), cardiovascular disease (N = 17), emergency room/critical care (N = 15), and cancer (N = 7). The remaining 247 studies (53%) did not specifically report on any specialization. The core themes could be broadly categorized into the following: workforce adequacy, patient experience, physical space utilization, template optimization, scheduling efficiency, process standardization, cost transparency, physician engagement, and data analytics. Sixty publications (13%) focused at least in part on equity issues, structural racism, and/or implicit bias; and 25 publications (5%) addressed disparities in education, training, and/or technical literacy. Seventy-three publications (16%) focused either completely or in part on digital health as a means of access improvement.

Conclusion: Based on this systematic review, a 12-step thematically based framework for approaching access improvement in healthcare was developed.