[Development of an e-learning training program for pharmacy technicians' authorization in non-sterile compounding unit].

Abstract

Objectives: Training of pharmacy technicians in non-sterile compounding unit must meet the requirements of the French Good Manufacturing Practices. Our current training program is composed of one week companionship preceded by a theoretical course and do not allow the acquisition of all the skills and knowledge required. The formation load over the pharmacist and technician also increase due to an important turnover among the technicians. The aim of this work is to improve the current training by the development and implementation of an e-learning training program.

Methods: E-learning program was developed by a multidisciplinary team using the instructional system design model ADDIE. The first two levels of Kirkpatrick's evaluation model were assessed using a satisfaction survey and an evaluation conducted before and after the program by the agents who attended the course.

Results: The online training program include 4 units divided into 10 sequences available in PowerPoint® format. Fifteen pharmacy technicians were able to test the course. Among them, 6 agents finished the program and were satisfied with the training. Evaluation grade improved after the course (18.33/25) compared with the first evaluation (10.25/25).

Conclusion: The development of an e-learning course completed the existing training program by providing standardized knowledge that strengthens practical training. New modules on various topics can be added later to improve ongoing training of pharmacy technicians in the compounding unit.