How to identify patient perception of AI voice robots in the follow-up scenario? A multimodal identity perception method based on deep learning.

Abstract

Objectives: Post-discharge follow-up stands as a critical component of post-diagnosis management, and the constraints of healthcare resources impede comprehensive manual follow-up. However, patients are less cooperative with AI follow-up calls or may even hang up once AI voice robots are perceived. To improve the effectiveness of follow-up, alternative measures should be taken when patients perceive AI voice robots. Therefore, identifying how patients perceive AI voice robots is crucial. This study aims to construct a multimodal identity perception model based on deep learning to identify how patients perceive AI voice robots.

Methods: Our dataset includes 2030 response audio recordings and corresponding texts from patients. We conduct comparative experiments and perform an ablation study. The proposed model employs a transfer learning approach, utilizing BERT and TextCNN for text feature extraction, AST and LSTM for audio feature extraction, and self-attention for feature fusion.

Results: Our model demonstrates superior performance against existing baselines, with a precision of 86.67%, an AUC of 84%, and an accuracy of 94.38%. Additionally, a generalization experiment was conducted using 144 patients' response audio recordings and corresponding text data from other departments in the hospital, confirming the model's robustness and effectiveness.

Conclusion: Our multimodal identity perception model can identify how patients perceive AI voice robots effectively. Identifying how patients perceive AI not only helps to optimize the follow-up process and improve patient cooperation, but also provides support for the evaluation and optimization of AI voice robots.