Unraveling Prosumption Behavior for Online Reviews during Environmental Uncertainty: A Stimulus-Response Perspective

IF 6.9 3区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Information Systems Frontiers Pub Date : 2024-12-02 DOI:10.1007/s10796-024-10557-z

Manisha Rathi, Adrija Majumdar, Sawan Rathi

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引用次数: 0

Abstract

Online reviews are effective information-sharing tools due to their word-of-mouth characteristics. The extant literature has considered reviews as independent variables that influence business performance, while the environmental factors shaping these reviews remain under-explored. We examine the impact of COVID-19-related environmental uncertainties on changes in review prosumption (production and consumption) behavior. Based on the stimulus-response theory, with COVID-19 as the stimulus and prosumption as the response, we examined the changes in the characteristics of online reviews. Using the difference-in-differences methodology, we analyze online reviews of restaurants in two US cities that experienced different levels of COVID-19 impact. On the production side, we find an increased use of contextual terms and negative sentiments. On the consumption side, we find an increase in review usefulness and a decline in funniness. The results are robust, supported by coarsened exact matching and falsification tests. We conclude with a discussion of the study’s implications and contributions.

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来源期刊

Information Systems Frontiers 工程技术-计算机：理论方法

CiteScore

13.30

自引率

18.60%

发文量

127

审稿时长

9 months

期刊介绍： The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.