“I will raise my hand and say ‘I over-trust Autopilot’. I use it too liberally” – Drivers’ reflections on their use of partial driving automation, trust, and perceived safety

Abstract

Introduction: Partially automated cars are on the road. Trust in automation and perceived safety are critical factors determining use of automation. Background: Drivers misuse partially automated driving systems. Misuse is associated with mis-calibrated trust in the automation. Research gap: Little is known about the factors impacting the perceived safety when using partial driving automation. Research objective: The main objective of the present study is to provide a comprehensive driver perspective on the psychological aspects of automation use pertaining to trust in automation, perceived safety, and its relationship with use of automation. Method: Semi-structured interviews (n = 103) were conducted with users of partially automated driving systems. Supplemented with content analysis, natural language processing (NLP) techniques were applied to perform automatic text processing. Guided seed-term analysis was conducted to identify the number of occurrences of the subcategories in the dataset. Main results: We identified human operator-related, automation-related, and environmental factors of trust and perceived safety. The identified factors were more strongly associated with perceived safety than with trust. Participants with physical and visual impairments reported to feel safer using the automation compared to driving manually. Neurotic behavior during manual driving contributed to lower trust and perceived safety using the automation. A correct mental model of the capabilities and limitations of the automation did not guarantee proper automation use. A novel conceptual, process-oriented model, titled PTS-a (predicting trust in and perceived safety of automation use), synthesizes the results of the data analysis. Informed by the cognition-leads-to-emotions approach, the model posits that trust as cognition precedes perceived safety as affective construct. Trust and perceived safety determine how human operators (mis-, dis-)use the automation. Future research: We recommend future research to perform experimental studies to identify cognitive-related thoughts and beliefs pertaining to trust in automation and perceived safety to contribute to the operationalization of these constructs, and unravel the nature of their relationship.