Optimizing pipeline task-oriented dialogue systems using post-processing networks

Abstract

Many studies have proposed methods for optimizing the dialogue performance of an entire pipeline task-oriented dialogue system by jointly training modules in the system using reinforcement learning. However, these methods are limited in that they can only be applied to modules implemented using trainable neural-based methods. To solve this problem, we propose a method for optimizing the dialogue performance of a pipeline system that consists of modules implemented with arbitrary methods for dialogue. With our method, neural-based components called post-processing networks (PPNs) are installed inside such a system to post-process the output of each module. All PPNs are updated to improve the overall dialogue performance of the system by using reinforcement learning, not necessitating that each module be differentiable. Through dialogue simulations and human evaluations on two well-studied task-oriented dialogue datasets, CamRest676 and MultiWOZ, we show that our method can improve the dialogue performance of pipeline systems consisting of various modules. In addition, a comprehensive analysis of the results of the MultiWOZ experiments reveals the patterns of post-processing by PPNs that contribute to the overall dialogue performance of the system.