Digital servitization in digital enterprise: Leveraging digital platform capabilities to unlock data value

IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL
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引用次数: 0

Abstract

Existing research has not clearly defined digital platform capabilities or explained how they unlock data value, limiting the understanding of digital servitization in digital enterprises. Therefore, our study draws upon the Dynamic Capability Theory and employs an exploratory, in-depth single case study approach to bridge this research gap. We identify three key digital platform capabilities: data integration capability, data analytics capability, and data productization capability. Our results demonstrate that these capabilities function as “reservoirs,” “catalysts,” and “pipelines” in a specific iterative sequence to unlock data value, thereby facilitating the successful implementation of digital servitization in digital enterprises. Furthermore, these capabilities are interconnected, collectively forming a dynamic capability—digital platform capability—that unlocks data value by integrating and reconfiguring data resources. Additionally, we delineate the differences in digital servitization between digital enterprises and traditional manufacturers across three dimensions: motivation, key service design activities, and benefits. Our findings enrich the existing literature on digital platform capabilities and data value while expanding the research scope of digital servitization from the perspective of digital enterprises.
数字企业中的数字服务化:利用数字平台功能释放数据价值
现有研究没有明确定义数字平台能力,也没有解释它们如何释放数据价值,这限制了对数字企业中数字服务化的理解。因此,我们的研究借鉴了动态能力理论,采用探索性、深入的单一案例研究方法来弥补这一研究空白。我们确定了三种关键的数字平台能力:数据整合能力、数据分析能力和数据产品化能力。我们的研究结果表明,这些能力在特定的迭代序列中发挥着 "蓄水池"、"催化剂 "和 "管道 "的作用,以释放数据价值,从而促进数字企业成功实施数字服务化。此外,这些能力相互关联,共同构成了一种动态能力--数字平台能力,通过整合和重新配置数据资源来释放数据价值。此外,我们还从动机、关键服务设计活动和效益三个维度划分了数字企业与传统制造商在数字服务化方面的差异。我们的研究结果丰富了有关数字平台能力和数据价值的现有文献,同时从数字企业的角度拓展了数字服务化的研究范围。
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来源期刊
International Journal of Production Economics
International Journal of Production Economics 管理科学-工程:工业
CiteScore
21.40
自引率
7.50%
发文量
266
审稿时长
52 days
期刊介绍: The International Journal of Production Economics focuses on the interface between engineering and management. It covers all aspects of manufacturing and process industries, as well as production in general. The journal is interdisciplinary, considering activities throughout the product life cycle and material flow cycle. It aims to disseminate knowledge for improving industrial practice and strengthening the theoretical base for decision making. The journal serves as a forum for exchanging ideas and presenting new developments in theory and application, combining academic standards with practical value for industrial applications.
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