High Complaints on Radiology Examination Request: The Efficiency of an In-house RIS Solution

IF 1.3 Q3 RADIOLOGY, NUCLEAR MEDICINE & MEDICAL IMAGING

Journal of Medical Imaging and Radiation Sciences Pub Date : 2024-10-01 DOI:10.1016/j.jmir.2024.101490

Mr Mohamad Norman Mohd Nordin, Mr Muhammad Nizam Mohd Sobri, Ms Nooradila Zolkiflee, Ms Siti Farizwana Mohd Ridzwan

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引用次数: 0

Abstract

Background/Purpose

The current manual process of requesting radiological examinations using paper forms has resulted in significant inefficiencies, data errors, and frequent complaints from customers. This has not only led to delays in the application process but also impacted patients who require urgent treatment. The information from the forms needs to be entered into the Radiology Information System (RIS) by staff, resulting in further delays and errors. Outdated computer hardware and problems with the RIS also aggravate the situation.

Methods

To address these problems, an in-house developed system that covers the entire process from examination request to reporting has been proposed.

Results

The system has been found to be effective in eliminating various issues, including delays, errors, and customer complaints. The use of the system has reached 100%, and standardization has been achieved throughout the organization. The system has also resulted in significant cost savings of USD 1,794,126.82, primarily due to reduced maintenance costs. Moreover, the system has led to a more efficient work system, reduction in customer complaints, time savings, cost savings of consumables, and reduction in procedural steps.

Conclusion

Overall, the in-house RIS has provided an effective, standardized, and cost-saving solution for radiology examination requests.

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放射检查申请投诉率高：内部 RIS 解决方案的效率

背景/目的目前使用纸质表格申请放射检查的人工流程导致了严重的效率低下、数据错误和客户的频繁投诉。这不仅导致申请过程出现延误，而且还影响了需要紧急治疗的病人。表格上的信息需要由工作人员输入放射科信息系统（RIS），从而导致更多的延误和错误。为了解决这些问题，我们提出了一个内部开发的系统，该系统涵盖了从检查申请到报告的整个流程。结果发现，该系统能有效消除各种问题，包括延误、错误和客户投诉。该系统的使用率已达到 100%，并在整个组织内实现了标准化。该系统还节省了 1,794,126.82 美元的大量成本，这主要归功于维护成本的降低。此外，该系统还提高了工作系统的效率，减少了客户投诉，节省了时间，降低了耗材成本，减少了程序步骤。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Medical Imaging and Radiation Sciences RADIOLOGY, NUCLEAR MEDICINE & MEDICAL IMAGING-

CiteScore

2.30

自引率

11.10%

发文量

231

审稿时长

53 days

期刊介绍： Journal of Medical Imaging and Radiation Sciences is the official peer-reviewed journal of the Canadian Association of Medical Radiation Technologists. This journal is published four times a year and is circulated to approximately 11,000 medical radiation technologists, libraries and radiology departments throughout Canada, the United States and overseas. The Journal publishes articles on recent research, new technology and techniques, professional practices, technologists viewpoints as well as relevant book reviews.