Decision Making of Healthcare Consumers Based on Factors Associated with Online Review and Ratings.

Q2 Medicine

Hospital Topics Pub Date : 2024-09-18 DOI:10.1080/00185868.2024.2404703

Meenal Kulkarni, Ankit Singh, Neha Ahire

引用次数: 0

Abstract

The study deals with understanding of the factors associated with online ratings and reviews that help the healthcare consumers in better decision making. Data was collected from 303 participants using mixed methods. The results indicate the factors that help in decision making which includes use of ratings as a reference, impact of positive and negative ratings, whether these ratings depict the actual worth of healthcare service provider and the relevance of these websites in decision making. This study concludes that there is significant relevance of online rating and review websites on healthcare consumers in selecting a healthcare provider.

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基于在线评论和评级相关因素的医疗消费者决策。

本研究旨在了解与在线评级和评论相关的因素，从而帮助医疗保健消费者更好地做出决策。研究采用混合方法收集了 303 名参与者的数据。结果显示了有助于决策的因素，包括将评级作为参考、正面和负面评级的影响、这些评级是否反映了医疗服务提供商的实际价值以及这些网站在决策中的相关性。本研究的结论是，在线评级和评论网站对医疗保健消费者选择医疗保健提供商具有重要意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Hospital Topics Medicine-Medicine (all)

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： Hospital Topics is the longest continuously published healthcare journal in the United States. Since 1922, Hospital Topics has provided healthcare professionals with research they can apply to improve the quality of access, management, and delivery of healthcare. Dedicated to those who bring healthcare to the public, Hospital Topics spans the whole spectrum of healthcare issues including, but not limited to information systems, fatigue management, medication errors, nursing compensation, midwifery, job satisfaction among managers, team building, and bringing primary care to rural areas. Through articles on theory, applied research, and practice, Hospital Topics addresses the central concerns of today"s healthcare professional and leader.