Development and validation of the Telehealth Etiquette Competency Checklist: A Delphi study.

IF 3.5 3区医学 Q1 HEALTH CARE SCIENCES & SERVICES

Journal of Telemedicine and Telecare Pub Date : 2024-09-23 DOI:10.1177/1357633X241279494

Rachel Pittmann, Nicole Danaher-Garcia, Bobbie Ann Adair White, Anne Thompson

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引用次数: 0

Abstract

Background: Providing telehealth care requires unique professionalism skills (i.e. telehealth etiquette) to ensure patients have a positive experience. Given the effect of patient-provider relationships on healthcare outcomes and the limited evidence for healthcare professionals to learn and practice these skills, developing a telehealth etiquette competency tool is necessary.

Methods: This multiround Delphi study utilized subject matter experts' opinions to validate a telehealth etiquette competency checklist, using Lawshe's content validity measurements. Panelists were diverse in professional backgrounds, years of experience, telehealth teaching, clinical experience, and involvement in telehealth professional society and governmental policy making.

Results: Consensus and validation were achieved on the checklist by the 17 panelists in Round 1 for 19 of 20 competencies. Following revisions based on their expert opinions, consensus was achieved by all 16 panelists in Round 2 for 20 competencies.

Discussion: The Telehealth Etiquette Competency Checklist (TECC) provides a validated telehealth etiquette tool that can be used by health professionals to improve their telehealth videoconsultations, thus enhancing patient satisfaction.

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远程保健礼仪能力核对表的开发与验证：德尔菲研究。

背景：提供远程医疗服务需要独特的职业技能（即远程医疗礼仪），以确保患者获得积极的体验。鉴于患者与医疗服务提供者之间的关系对医疗保健结果的影响，以及医疗保健专业人员学习和实践这些技能的证据有限，因此有必要开发一种远程医疗礼仪能力工具：这项多轮德尔菲研究利用主题专家的意见，采用 Lawshe 的内容有效性测量方法，验证了远程医疗礼仪能力核对表。小组成员的专业背景、工作年限、远程保健教学、临床经验以及参与远程保健专业协会和政府政策制定的情况各不相同：结果：在第一轮中，17 位专家组成员就 20 项能力中的 19 项能力清单达成了共识并进行了验证。根据专家意见进行修订后，所有 16 位专家组成员在第二轮中就 20 项能力达成了共识：讨论：远程医疗礼仪能力核对表（TECC）提供了一个经过验证的远程医疗礼仪工具，可供医疗专业人员用于改善他们的远程医疗视频会诊，从而提高患者的满意度。

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来源期刊

Journal of Telemedicine and Telecare 医学-卫生保健

CiteScore

14.10

自引率

10.60%

发文量

174

审稿时长

6-12 weeks

期刊介绍： Journal of Telemedicine and Telecare provides excellent peer reviewed coverage of developments in telemedicine and e-health and is now widely recognised as the leading journal in its field. Contributions from around the world provide a unique perspective on how different countries and health systems are using new technology in health care. Sections within the journal include technology updates, editorials, original articles, research tutorials, educational material, review articles and reports from various telemedicine organisations. A subscription to this journal will help you to stay up-to-date in this fast moving and growing area of medicine.