Finding the “Secret Sauce” for Organizational Sustainability: Towards Successful Completion of IT Implementation Projects

Abstract

This paper identifies the major aspects that affect the sustainability of organizations in terms of success and failure of IT implementation projects. A significant relationship between the deployment of internal project teams and sustainable results of IT implementation projects compared to professionals employed via outsourcing was found. Moreover, involving professional managers with hands-on experience and knowledge of the organization in decision-making processes positively affects the project outcomes and the sustainability of the organization. Employee workload concerns are the least impactful on project overrun, while other concerns are less sustainable. Finally, a methodology that enhances the likelihood of sustainable results in IT implementation projects by involving professional managers and forming in-house teams is presented.