Towards supply chain resilience: A structured process approach

Abstract

This paper aims to enhance the understanding of how small and medium-sized enterprises (SMEs) can bolster their resilience to supply chain disruptions by engaging and aligning cross-functional staff in the process of developing supply chain resilience (SCRES). Employing process theory, the study adopts a multiple case-study methodology involving 18 Danish production SMEs across two iterative phases: an exploratory phase encompassing eight case companies, and a subsequent refinement phase involving an additional ten case companies. Utilizing a mixed-method approach comprising semi-structured interviews, card sorting exercises, observational studies, and a questionnaire survey, the research proposes a four-stage process for enhancing SCRES. This process includes: 1) mapping the supply chain, 2) identifying vulnerabilities and capabilities within each function, 3) prioritizing and creating cross-organizational alignment, and 4) developing action plans. The refined approach, validated through the ten Danish SMEs in the refinement phase, offers a practical and relevant framework for companies seeking to mitigate vulnerabilities and enhance capabilities in their supply chains. By strengthening SMEs' resilience against supply chain disruptions, this approach serves as a potential model for other companies striving to achieve SCRES.