Electronic records management amidst the seismic shift in the dynamic infosphere

IF 0.8 Q3 INFORMATION SCIENCE & LIBRARY SCIENCE
Mpubane Emanuel Matlala, Thandukwazi Richman Ncube
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引用次数: 0

Abstract

Purpose

The study aims to investigate the current electronic records management practices in government departments of South Africa to establish the extent to which they foster service delivery in public service reform programmes.

Design/methodology/approach

This study applied a systematic literature review approach to critically appraise the published literature on the status of records management in South Africa, following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines.

Findings

The findings indicate that the South African public sector encounters challenges such as a lack of skills in managing electronic records, management support, resources and legislative frameworks and policies. The study’s findings revealed that although electronic records are essential for service delivery in South Africa, the existing records management programme is not efficient and effective and does not sufficiently comply with legislative and statutory requirements.

Research limitations/implications

This study was limited to the public sector of South Africa.

Practical implications

This study recommends the development of policy frameworks and strategies aligned with the organisational goals and facilitation of professional training for all staff, including attendance of seminars, workshops and workplace training.

Social implications

The research demonstrates the need for a comprehensive legislative and policy framework, robust integration of electronic records practices in government e-government efforts, and adequate technological infrastructure support.

Originality/value

This study offers informed recommendations to address the challenges of managing electronic records in South African public sector organisations that continue to be a cause for concern.

电子档案管理在动态信息圈的地震转变中的作用
研究目的本研究旨在调查南非政府部门当前的电子记录管理实践,以确定它们在多大程度上促进了公共服务改革计划中的服务交付。研究结果研究结果表明,南非公共部门面临着各种挑战,如缺乏管理电子记录的技能、管理支持、资源以及立法框架和政策。研究限制/影响本研究仅限于南非的公共部门。实际意义本研究建议制定与组织目标相一致的政策框架和战略,并促进对所有员工的专业培训,包括参加研讨会、讲习班和工作场所培训。社会影响本研究表明,有必要建立一个全面的立法和政策框架,将电子记录实践有力地融入到政 府的电子政务工作中,并提供充足的技术基础设施支持。
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来源期刊
Records Management Journal
Records Management Journal INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.50
自引率
7.10%
发文量
11
期刊介绍: ■Electronic records management ■Effect of government policies on record management ■Strategic developments in both the public and private sectors ■Systems design and implementation ■Models for records management ■Best practice, standards and guidelines ■Risk management and business continuity ■Performance measurement ■Continuing professional development ■Consortia and co-operation ■Marketing ■Preservation ■Legal and ethical issues
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