A Model of Public Sector E-Services Development Efficiency as a Sustainable Competitive Advantage

IF 3 Q2 MANAGEMENT

Administrative Sciences Pub Date : 2024-09-11 DOI:10.3390/admsci14090215

Asta Valackiene, Jovita Giedraitiene

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Abstract

This study aims to explore the links between the efficiency of public sector e-services and sustainable competitive advantage. In line with the emerging approach, the instrumental case study design and the mixed research strategy were used as the most appropriate methodology to answer the general research question that was raised for this study. In this context, we present the positive experience that we have discovered via the Lithuanian case study. A unified model of evaluation of the e-services development system in the public sector was developed. The model explains the application of various e-services development systems methodologies and methods in the public sector and underpins the platform for the interaction of efficiency and sustainable competitive advantage processes. The model developed helps to make the assessment of e-services more effective and demonstrates a personalised outcome that can be applied by other public sector organisations. The paper discusses the efficiency trends in the development of e-services in the public sector in order to achieve Sustainable Development Goals, as well as distinguishes and highlights procedural steps that help to improve the development of e-services and sustainable competitive advantage.

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公共部门电子服务发展效率作为可持续竞争优势的模式

本研究旨在探讨公共部门电子服务的效率与可持续竞争优势之间的联系。根据新出现的方法，我们采用了工具性案例研究设计和混合研究策略，将其作为回答本研究提出的一般研究问题的最合适方法。在此背景下，我们介绍了通过立陶宛案例研究发现的积极经验。我们开发了公共部门电子服务开发系统的统一评估模型。该模型解释了各种电子服务开发系统方法论和方法在公共部门中的应用，并为效率和可持续竞争优势流程的互动平台奠定了基础。所开发的模型有助于更有效地评估电子服务，并展示了可为其他公共部门组织所应用的个性化成果。本文讨论了公共部门开发电子服务以实现可持续发展目标的效率趋势，并区分和强调了有助于改善电子服务开发和可持续竞争优势的程序步骤。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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