Humanizing GenAI at work: bridging the gap between technological innovation and employee engagement

IF 3.1 4区 管理学 Q2 MANAGEMENT
Alba Manresa, Ammar Sammour, Marta Mas-Machuca, Weifeng Chen, David Botchie
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引用次数: 0

Abstract

Purpose

This paper seeks to explore the influence of generative artificial intelligence (GenAI) on employee performance in the workplace, viewed from a managerial perspective. It concentrates on key elements such as employee engagement, trust in GenAI and attitudes toward its implementation. This exploration is motivated by the ongoing evolution of GenAI, which presents managers with the crucial task of understanding and integrating this technology into their strategic frameworks.

Design/methodology/approach

We collected 251 responses from managers and senior managers representing companies that have embraced GenAI in Spain. A hierarchical regression analysis was employed to examine the hypotheses. Subsequently, mediating effects and moderated mediation effects were scrutinized using the bias-corrected bootstrapping method.

Findings

The data analysis suggests a significant enhancement in employee engagement and performance from a managerial perspective, attributed to improved attitudes and trust toward the adoption of GenAI. This conclusion is drawn from our research conducted with samples collected in Spain. Notably, our findings indicate that while positive attitudes toward GenAI correlate with enhanced engagement and performance, there exists a weakening effect on the significant positive impact of GenAI adoption in the workplace. This suggests that GenAI is still in its early stages of adoption within these companies, necessitating additional time for managers to develop greater confidence in its efficacy.

Originality/value

This study represents one of the pioneering investigations centered on the implementation of GenAI within the workplace context. It contributes significantly to the existing body of literature concerning the stimulus-organism-response (S-O-R) model in technology innovation adoption within work environments.

工作中的人性化 GenAI:弥合技术创新与员工参与之间的差距
目的 本文旨在从管理角度探讨生成式人工智能(GenAI)对员工工作绩效的影响。本文重点关注员工参与、对 GenAI 的信任以及对其实施的态度等关键因素。这一探讨的动机是 GenAI 的不断发展,它为管理者提出了理解这一技术并将其整合到战略框架中的重要任务。设计/方法/途径我们收集了 251 份来自西班牙已采用 GenAI 的公司的经理和高级经理的回复。我们采用了分层回归分析来检验假设。结果数据分析表明,从管理者的角度来看,员工参与度和绩效显著提高,这归因于对采用 GenAI 的态度和信任的改善。这一结论来自我们在西班牙收集的样本。值得注意的是,我们的研究结果表明,虽然对 GenAI 的积极态度与员工敬业度和绩效的提高相关联,但在工作场所采用 GenAI 的显著积极影响却存在减弱效应。这表明,GenAI 在这些公司中的应用仍处于早期阶段,管理者需要更多时间来增强对其功效的信心。它对现有文献中有关在工作环境中采用技术创新的刺激-组织-反应(S-O-R)模型做出了重要贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.50
自引率
6.20%
发文量
26
期刊介绍: ■Communication and its influence on action ■Developments in leadership styles ■How managers achieve success ■How work design affects job motivation ■Influences on managerial priorities and time allocation ■Managing conflicts ■The decision-making process in Eastern and Western business cultures
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