Supportive communication as a collective phenomenon: a dynamic systems account of emotional support provision and outcomes in online health communities

IF 5.4 3区材料科学 Q2 CHEMISTRY, PHYSICAL

ACS Applied Energy Materials Pub Date : 2024-09-11 DOI:10.1093/hcr/hqae019

Stephen A Rains, Shelby N Carter

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引用次数: 0

Abstract

Developing a complete understanding of supportive communication requires learning more about how it unfolds among groups. We leveraged dynamic systems theory to document group-level emotional support provision practices in online health communities and examine their implications for discussion processes and the mood of support seekers. We evaluated sequences of person-centered feedback in the first three responses to threads started by community members seeking emotional support. Twelve different patterns of sequences were identified reflecting collective support provision behavior. Compared to the sequence containing only implicit recognition of a seeker’s feelings, sequences containing high person-centered feedback were more likely to foster high person-centered feedback in a later community response to the thread and more likely to be associated with an improvement in support seekers’ self-reported mood. The results of this project demonstrate how online communities collectively construct emotional support and the implications of those patterns for support seeking and provision.

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作为集体现象的支持性交流：在线健康社区中情感支持的提供和结果的动态系统分析

要全面了解支持性交流，就必须更多地了解它是如何在群体中展开的。我们利用动态系统理论记录了在线健康社区中群体层面的情感支持提供实践，并研究了它们对讨论过程和支持寻求者情绪的影响。我们对寻求情感支持的社区成员发起的主题的前三个回复中以人为中心的反馈序列进行了评估。我们发现了十二种不同的序列模式，它们反映了集体提供支持的行为。与只包含对寻求者情感的隐性认可的序列相比，包含以人为本的高反馈的序列更有可能在社区对该主题的后期回复中促进以人为本的高反馈，也更有可能与寻求支持者自我情绪的改善相关联。本项目的结果展示了网络社区如何共同构建情感支持，以及这些模式对寻求和提供支持的影响。

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来源期刊

ACS Applied Energy Materials Materials Science-Materials Chemistry

CiteScore

10.30

自引率

6.20%

发文量

1368

期刊介绍： ACS Applied Energy Materials is an interdisciplinary journal publishing original research covering all aspects of materials, engineering, chemistry, physics and biology relevant to energy conversion and storage. The journal is devoted to reports of new and original experimental and theoretical research of an applied nature that integrate knowledge in the areas of materials, engineering, physics, bioscience, and chemistry into important energy applications.