Competencies displayed by multinational corporation senior managers in critical business situations

IF 2.5 Q3 MANAGEMENT
Geoff Ryan, Robert J. Emmerling, Lee Fergusson, Shayne Baker
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引用次数: 0

Abstract

Purpose

This research investigates the types of critical business situations worked on by multinational corporations' senior managers and the competencies they employ to achieve desired outcomes.

Design/methodology/approach

The research is based on a database of N = 440 critical success incidents obtained from semi-structured interviews with a sample of 143 senior managers during competency-based consulting projects over a 25-year period from 1995 to 2019. Content analysis was used to categorise critical success incidents, by similarity of business intent, into groups labelled as critical business situations. Behavioural coding was used to identify competencies.

Findings

Nine critical business situations were found, and 10 competencies identified, accounting for 79% of behaviours displayed by the senior managers. Five competencies were found to be used more universally and five were more dependent on the specific critical business situation.

Research limitations/implications

This research provides an overview of the initial stage of this topic. Further empirical validation including applicability in contemporary business contexts, testing of competency relationships with critical business situation criterion-referenced outcomes, and temporal and geographic usage will be presented in an accompanying study.

Practical implications

Knowledge of the specific competencies and their relative frequencies when displayed in different critical business situations provide the potential to give more targeted development suggestions to senior managers facing similar situations.

Originality/value

This study examines concurrently, both the business situations and associated competencies of senior managers, a group for whom extant research is significantly limited.

跨国公司高级管理人员在关键业务情况下表现出的能力
设计/方法/途径本研究基于一个包含 N = 440 个关键成功事件的数据库,这些关键成功事件是在 1995 年至 2019 年的 25 年间,在基于胜任能力的咨询项目中,通过对 143 名高级管理人员进行半结构化访谈获得的。内容分析法用于按照业务意图的相似性将关键成功事件归类为关键业务情况组。研究结果发现了九种关键业务情况,并确定了 10 种能力,占高级管理人员行为的 79%。发现五种能力的使用较为普遍,而五种能力则更多地依赖于特定的关键业务情境。进一步的实证验证包括在当代商业环境中的适用性、测试能力与关键商业环境标准参照结果之间的关系,以及时间和地域使用情况,将在后续研究中进行介绍。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.00
自引率
9.70%
发文量
28
期刊介绍: ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.
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