Labor issues from the perspective of drivers on the Uber and Lyft apps and the impact on riders who use wheelchairs

IF 5.1 2区 工程技术 Q1 TRANSPORTATION
Mahtot Gebresselassie
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引用次数: 0

Abstract

Wheelchair accessibility of transportation service hailed using Uber and Lyft is fraught with contention. In this research, I interview 12 drivers on the apps who work in Washington, DC to understand their experience and perception about issues surrounding service to wheelchair users. Some drivers experience transporting wheelchair users as markedly different from service to non-wheelchair users due to the uncompensated labor they perform when assisting wheelchair users and the additional time required. They perceive service decline by drivers to possibly stem from lack of compensation for their time and work. One solution to address the problem could be to use app-technology to keep a record of ride requests by wheelchair users who volunteer to disclose disability status and incentivize drivers for completed rides. The overarching purpose of the study is to create knowledge that can contribute to overcoming potential barriers to full inclusion of disabled riders in the app-hailed transportation.

从 Uber 和 Lyft 应用程序司机的角度看劳工问题以及对使用轮椅的乘客的影响
使用 Uber 和 Lyft 叫车的轮椅无障碍交通服务充满争议。在这项研究中,我采访了 12 名在华盛顿特区工作的应用程序司机,以了解他们对轮椅使用者服务问题的经验和看法。一些司机认为,运送轮椅使用者与为非轮椅使用者提供服务有明显不同,因为他们在协助轮椅使用者时付出了无偿劳动,而且需要花费额外的时间。他们认为,司机服务质量下降的原因可能是他们的时间和工作得不到补偿。解决这一问题的方法之一是使用应用程序技术记录自愿披露残疾状况的轮椅使用者的乘车请求,并对完成乘车的司机进行奖励。这项研究的总体目标是创造知识,帮助克服残疾人乘车者完全融入应用打车交通的潜在障碍。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
9.80
自引率
7.70%
发文量
109
期刊介绍: Travel Behaviour and Society is an interdisciplinary journal publishing high-quality original papers which report leading edge research in theories, methodologies and applications concerning transportation issues and challenges which involve the social and spatial dimensions. In particular, it provides a discussion forum for major research in travel behaviour, transportation infrastructure, transportation and environmental issues, mobility and social sustainability, transportation geographic information systems (TGIS), transportation and quality of life, transportation data collection and analysis, etc.
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