{"title":"Pediatric Clinical Staff Perspectives on Secure Messaging.","authors":"Katherine E Taylor Pearson","doi":"10.1097/NCQ.0000000000000775","DOIUrl":null,"url":null,"abstract":"<p><strong>Background: </strong>Secure messaging (SM) is a communication feature within a patient portal that allows patients and clinical staff to exchange health-related information securely and confidentially.</p><p><strong>Purpose: </strong>This study aimed to explore how pediatric clinical staff use SM, identify challenges in its implementation, and suggest quality improvements.</p><p><strong>Methods: </strong>A descriptive quantitative study was administered using an online survey in a large health care system. The Task, User, Representation, and Function framework guided the research.</p><p><strong>Results: </strong>The survey participants were moderately satisfied with the SM. Opportunities to design this system to be more efficient and maximize patient safety were identified.</p><p><strong>Conclusion: </strong>Improving training and workflow can aid in incorporating SM into clinician's daily routines, focusing on enhancing user satisfaction. Future developments aimed at increasing usage and standardizing message content are crucial for encouraging adoption and ensuring patient safety.</p>","PeriodicalId":16931,"journal":{"name":"Journal of nursing care quality","volume":null,"pages":null},"PeriodicalIF":1.2000,"publicationDate":"2024-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of nursing care quality","FirstCategoryId":"3","ListUrlMain":"https://doi.org/10.1097/NCQ.0000000000000775","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2024/4/29 0:00:00","PubModel":"Epub","JCR":"Q3","JCRName":"NURSING","Score":null,"Total":0}
引用次数: 0
Abstract
Background: Secure messaging (SM) is a communication feature within a patient portal that allows patients and clinical staff to exchange health-related information securely and confidentially.
Purpose: This study aimed to explore how pediatric clinical staff use SM, identify challenges in its implementation, and suggest quality improvements.
Methods: A descriptive quantitative study was administered using an online survey in a large health care system. The Task, User, Representation, and Function framework guided the research.
Results: The survey participants were moderately satisfied with the SM. Opportunities to design this system to be more efficient and maximize patient safety were identified.
Conclusion: Improving training and workflow can aid in incorporating SM into clinician's daily routines, focusing on enhancing user satisfaction. Future developments aimed at increasing usage and standardizing message content are crucial for encouraging adoption and ensuring patient safety.
背景：安全信息传递（Secure Messaging，SM）是患者门户网站中的一项通信功能，允许患者和临床医护人员安全、保密地交换健康相关信息：方法：在一个大型医疗保健系统中使用在线调查进行描述性定量研究。研究以任务、用户、表征和功能框架为指导：结果：调查参与者对 SM 系统的满意度一般。结论：改进培训和工作流程有助于将 SM 纳入医疗系统：结论：改进培训和工作流程有助于将 SM 纳入临床医生的日常工作，重点是提高用户满意度。未来旨在提高使用率和规范信息内容的发展对于鼓励采用和确保患者安全至关重要。
期刊介绍：
Journal of Nursing Care Quality (JNCQ) is a peer-reviewed journal that provides practicing nurses as well as nurses who have leadership roles in nursing care quality programs with useful information regarding the application of quality principles and concepts in the practice setting. The journal offers a forum for the scholarly discussion of “real world” implementation of quality activities.
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