Sensemaking through crisis: critical care pharmacist (CCP) leadership during COVID-19

IF 1.7 Q3 HEALTH POLICY & SERVICES
Adegbayi Ukoha, Gareth Edwards
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引用次数: 0

Abstract

Purpose The purpose of this study is to understand how critical care pharmacists (CCPs) coped during the COVID-19 crisis by investigating what sense-making and leadership processes were evident during the crisis. Design/methodology/approach Data from ten semi-structured interviews of lead CCPs across different National Health Service organisations in the UK was analysed through a thematic process. Findings The findings identified that strong pre-existing relationships and high levels of trust play a significant role in successfully navigating a crisis. Four sense-making processes seem important to building and maintaining these relationships and trust, namely, identifying cues for change; authoring and labelling; interpretation and storytelling; negotiation and deliberation. Originality/value The research also highlights the need for organisations to acknowledge the leadership roles undertaken by CCP teams and leverage this role by investing in leadership training, thereby increasing resilience and preparedness for future storms or crises on the horizon.
危机中的感性认识:危重症护理药剂师 (CCP) 在 COVID-19 期间的领导力
本研究旨在了解危重症护理药剂师 (CCP) 在 COVID-19 危机期间是如何应对的,具体方法是调查在危机期间哪些感性认识和领导过程是显而易见的。研究结果研究结果表明,牢固的既有关系和高度的信任在成功度过危机方面发挥着重要作用。对于建立和维护这些关系和信任而言,有四个感知过程似乎非常重要,它们是:识别变革线索;创作和贴标签;解释和讲故事;谈判和商议。原创性/价值这项研究还强调,各组织有必要承认 CCP 团队的领导作用,并通过投资于领导力培训来发挥这种作用,从而提高应对未来风暴或危机的复原力和准备度。
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来源期刊
Leadership in Health Services
Leadership in Health Services HEALTH POLICY & SERVICES-
CiteScore
2.90
自引率
17.60%
发文量
51
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