Jonathan Brock, Katharina Brennig, Bernd Löhr, Christian Bartelheimer, Sebastian von Enzberg, Roman Dumitrescu
{"title":"Improving Process Mining Maturity – From Intentions to Actions","authors":"Jonathan Brock, Katharina Brennig, Bernd Löhr, Christian Bartelheimer, Sebastian von Enzberg, Roman Dumitrescu","doi":"10.1007/s12599-024-00882-7","DOIUrl":null,"url":null,"abstract":"<p>Process mining is advancing as a powerful tool for revealing valuable insights about process dynamics. Nevertheless, the imperative to employ process mining to enhance process transparency is a prevailing concern for organizations. Despite the widespread desire to integrate process mining as a pivotal catalyst for fostering a more agile and flexible Business Process Management (BPM) environment, many organizations face challenges in achieving widespread implementation and adoption due to deficiencies in various dimensions of process mining readiness. The current Information Systems (IS) knowledge base lacks a comprehensive framework to aid organizations in augmenting their process mining readiness and bridging this intention-action gap. The paper presents a Process Mining Maturity Model (P3M), refined through multiple iterations, which outlines five factors and 23 elements that organizations must address to increase their process mining readiness. The maturity model advances the understanding of how to close the intention-action gap of process mining initiatives in multiple dimensions. Furthermore, insights from a comprehensive analysis of data gathered in eleven qualitative interviews are drawn, elucidating 30 possible actions that organizations can implement to establish a more responsive and dynamic BPM environment by means of process mining.</p>","PeriodicalId":55296,"journal":{"name":"Business & Information Systems Engineering","volume":null,"pages":null},"PeriodicalIF":7.9000,"publicationDate":"2024-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business & Information Systems Engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/s12599-024-00882-7","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 0
Abstract
Process mining is advancing as a powerful tool for revealing valuable insights about process dynamics. Nevertheless, the imperative to employ process mining to enhance process transparency is a prevailing concern for organizations. Despite the widespread desire to integrate process mining as a pivotal catalyst for fostering a more agile and flexible Business Process Management (BPM) environment, many organizations face challenges in achieving widespread implementation and adoption due to deficiencies in various dimensions of process mining readiness. The current Information Systems (IS) knowledge base lacks a comprehensive framework to aid organizations in augmenting their process mining readiness and bridging this intention-action gap. The paper presents a Process Mining Maturity Model (P3M), refined through multiple iterations, which outlines five factors and 23 elements that organizations must address to increase their process mining readiness. The maturity model advances the understanding of how to close the intention-action gap of process mining initiatives in multiple dimensions. Furthermore, insights from a comprehensive analysis of data gathered in eleven qualitative interviews are drawn, elucidating 30 possible actions that organizations can implement to establish a more responsive and dynamic BPM environment by means of process mining.
期刊介绍:
BISE (Business & Information Systems Engineering) is an international scholarly journal that undergoes double-blind peer review. It publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society to enhance social welfare. Information systems are viewed as socio-technical systems involving tasks, people, and technology. Research in the journal addresses issues in the analysis, design, implementation, and management of information systems.