Managing paradoxes in the public sector: a systematic and problematizing review of macro-level concepts

Abstract

Purpose

This article investigates different terms and concepts of paradox dimensions in Public Administration because these terms are often used interchangeably. The aim is to reveal the theoretically based macro-level concepts and establish a common ground for a shared dialogue about managing paradoxes in the field.

Design/methodology/approach

This article uses a complementary review approach. First, a systematic literature review is executed to identify the macro-level paradox concepts and to capture their theoretical common ground. Second, the problematizing literature review aims to reflect Public Administration literature with literature from outside the field, mainly from Organization Studies and General Management.

Findings

For the most part, the macro-level paradox concepts in Public Administration are used to illustrate the context or situation of another research topic, rather than as standalone theories to be conceptually or empirically explored. In 63 out of 589 articles, we found a theoretical definition of the mentioned macro-level paradox concept. This definition refers mainly to the sources of paradoxical situations and focuses less on the decisions and reactions thereto. Based on the review findings, an analytical model for the management of paradoxical situations in the public sector is provided and applied, followed by recommendations for further research.

Originality/value

This article aims to combine the macro-level paradox concepts in Public Administration with the insights of Paradox Theory and reveals that paradoxes could be a core topic in the field. Scholars in Public Administration could approach paradoxical situations from their own perspective while simultaneously strengthening the field’s identity by encouraging multiperspectivity.