Nhân tố tác động đến mối quan hệ giữa ý định và hành vi sử dụng Fintech: Bằng chứng thực nghiệm tại Việt Nam

Abstract

This study focuses on evaluating factors that impact the relationship between intention and behavior of using fintech. Data in the study were collected from 351 observations during the period from September 2023 to December 2023, using linear structural modeling (SEM) to test hypotheses, including the relationship of all potential variables. The results show that Financial Knowledge (FL) is a moderating factor in the relationship between Intention (IT) and Fintech Usage Behavior (UFB), and Financial Self-Efficacy Belief (FSE) is Mediating factor in the relationship between Financial Education (FL) and Fintech Usage Behavior (UFB). In addition, the moderating role of Facilitating Conditions (FC) in the relationship between Intention to Use (IT) and Fintech Usage Behavior (UFB) is not statistically significant. We give some recommendations such as minimizing cybersecurity risks or providing financial literacy training for users.