Leveraging Enterprise Architecture to Empower KOMINFO's Business Core Operations: A PMO Perspective

Abstract

The Sky Bridge (Tol Langit) Program is an Indonesian government’s strategic project aimed at digital transformation in the 3T regions (Tertinggal, Terdepan, Terluar - Underdeveloped, Frontline, Outermost). It requires thorough planning and integrated management for its implementation. A specialized unit with a helicopter view perspective is needed to ensure and oversee the alignment of processes. This important role is managed by the Project Management Office (PMO). One of the challenges PMO faces in ensuring an end-to-end process alignment is identifying the appropriate digital resources to support the process. This is where the Enterprise Architecture (EA) framework plays a crucial role as a blueprint for the organization's digital landscape. This reference helps map out existing data, applications, and business processes. Having this blueprint allows PMO to have a holistic view and make targeted decisions. EA also helps identify existing applications that can be integrated with new programs, avoiding unnecessary duplication. The use of ArchiMate, a language for enterprise architecture modeling, assists PMOs in planning digital transformations considering all aspects - business needs, applications, and technology. In short, a well-defined EA framework empowers PMOs to navigate the complexities of digital transformation in the telecommunications sector to ensure the successful implementation of the Sky Bridge Program.