Exploring the Factors in the Discontinuation of a Talent Pool Information System: A Case Study of an EduTech Startup in Indonesia

Abstract

This research was conducted to determine the reasons behind users’ discontinuation of talent pool information system use. A qualitative approach was chosen to explore these factors in depth. Respondents were selected using purposive sampling techniques, and the data collection process was carried out through semi-structured interviews. The thematic analysis method was then applied to the transcripts of the interviews with the users. Based on the qualitative methodology employed, we found seven factors behind users’ discontinuation of the use of the studied information system. The seven factors were grouped based on two dimensions, namely, experiential factors and external factors. Poor system quality, informational issues, interface issues, and unfamiliarity with the system influenced the experiential factors. On the other hand, the external factors were influenced by workforce needs, talent mismatches, and a lack of socialization. This research offers a novel, in-depth analysis of the factors that cause users to stop using information systems based on direct experience from users. In addition, the results of this study will be used as feedback companies can use to improve their systems.