Developing an Innovative Health Information Service System: The Potential of Chatbot Technology

Abstract

This study is a research and development with 3 main objectives: (1) to design and to develop a health management system; (2) to evaluate the efficiency and acceptability of technology; and (3) to compare the average Body Mass Index (BMI) before and after utilizing the developed health management system guided by the principle of the wellness plan. The study was divided into 3 phases: (1) study phase that conducts semi-structured interview with a group of students and healthcare professionals, along with literature review; (2) development phase that the health management system used an adapted waterfall model, dividing the system into two parts: website and Line Chatbot; and (3) experimentation and evaluation phase which the data were collected by using questionnaires that were used and analyzed by using descriptive statistics. This study found that the developed health management system was evaluated at a high level by 3 experts. Additionally, the system acceptability was evaluated at a high level by sample group of 33 individuals. The result of research showed that the developed system was able to be used as a tool for primary health management in the areas of diet planning and exercise including to the ability to track and analyze your own health.