Using digital communication tools to improve interprofessional collaboration and satisfaction in a student-run free clinic.

IF 1.2 4区 医学
Tracy Alam, Michelle Pardee, Beth Ammerman, Megan Eagle, Kelly Shakoor, Heather Jones
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引用次数: 0

Abstract

Background: Interprofessional collaboration can improve the quality of care in complex health conditions often seen in underserved populations. Communication is key to effective collaboration, and digital communication tools can enhance information sharing, collaboration, and satisfaction between professionals, especially when teams are distanced.

Local problem: In a semirural student-run free clinic that provides care to uninsured and underinsured patients with multifaceted health issues, there is a gap in communication and collaboration across interprofessional teams because of the frequent rotation of various staff, part-time hours, and electronic health record (EHR) function and interoperability limitations.

Methods: The aim of this nurse practitioner-led quality improvement project was to determine whether implementing digital communication tools could enhance communication and improve provider collaboration and satisfaction during clinical decision-making among the several interprofessional teams at the student-run free clinic.

Interventions: Digital communication tools were implemented in a two-part intervention: (1) virtual case conferences to discuss patient care plans and (2) an EHR-linked tool to document the care plans.

Results: Survey evaluation across six virtual case conferences found above-average ratings for collaboration, satisfaction, and usability of the EHR-linked tool. There was a 15.78% improvement in global collaboration from the first to third conference, with a sustained improvement of 11.49%. Satisfaction improved by 4.62% from the first to the fourth conference.

Conclusion: Digital communication tools can facilitate efficient communication and collaboration among staff while providing a more streamlined approach to patient care. These technologies can be useful in similar settings, especially when teams are distanced.

在学生开办的义诊诊所中使用数字通信工具提高专业间合作和满意度。
背景:跨专业合作可以提高医疗服务质量,因为医疗服务不足的人群通常健康状况复杂。沟通是有效协作的关键,而数字通信工具可以加强专业人员之间的信息共享、协作和满意度,尤其是在团队距离较远的情况下。当地问题:在一家由学生经营的半农村免费诊所,该诊所为无保险和保险不足的患者提供多方面健康问题的护理,由于各种人员的频繁轮换、兼职时间以及电子健康记录(EHR)功能和互操作性的限制,跨专业团队之间的沟通和协作存在差距:这个由执业护士领导的质量改进项目旨在确定,在学生开办的免费诊所中,使用数字交流工具是否能加强临床决策过程中几个跨专业团队之间的交流,并改善医疗服务提供者之间的合作和满意度:数字交流工具分为两部分:(1) 讨论病人护理计划的虚拟病例会议;(2) 记录护理计划的电子病历链接工具:对六次虚拟病例会议的调查评估发现,电子病历链接工具的协作性、满意度和可用性均高于平均水平。从第一次会议到第三次会议,全球协作性提高了 15.78%,持续性提高了 11.49%。从第一次会议到第四次会议,满意度提高了 4.62%:数字通信工具可以促进员工之间的高效沟通和协作,同时提供更简化的病人护理方法。这些技术可以在类似的环境中发挥作用,尤其是在团队距离较远的情况下。
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来源期刊
自引率
16.70%
发文量
172
期刊介绍: The Journal of the American Association of Nurse Practitioners (JAANP) is a monthly peer-reviewed professional journal that serves as the official publication of the American Association of Nurse Practitioners. Published since 1989, the JAANP provides a strong clinical focus with articles related to primary, secondary, and tertiary care, nurse practitioner education, health policy, ethics and ethical issues, and health care delivery. The journal publishes original research, integrative/comprehensive reviews, case studies, a variety of topics in clinical practice, and theory-based articles related to patient and professional education. Although the majority of nurse practitioners function in primary care, there is an increasing focus on the provision of care across all types of systems from acute to long-term care settings.
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