Keep me posted, but don’t stress me out: how the positive effect of social networking services on civil servants’ information use and political capacities can be attenuated by social media stress

IF 3.8 3区 管理学 Q1 PUBLIC ADMINISTRATION
Camilla Wanckel
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Abstract

Public policy and administration debates typically assume that ICT tools, including social networking services (SNS), increase the amount of information that is communicated and thus harnessed for policymaking processes. At the same time, behavioral approaches point to the potentially detrimental effects of social media stress resulting from an overexposure to SNS. Because systematic research on the individual-level effects of SNS in policy formulation is rare, this paper explores the effect of SNS on the use of policy-relevant information and, thus, on individual political capacities. A moderated mediation analysis was performed based on survey data from central ministerial bureaucracies in Germany, Italy, and Norway, considering not only the amount of information utilized in legislative drafting but also the variability and concentration of the information sources. The results indicate that SNS positively relate to policy officials’ information use, which, in turn, increases their self-reported political capacities. However, the positive relationship between SNS and both the amount and the variability of information use was found to be diminished when levels of social media stress are high rather than low. The conclusions discuss the implications for civil servants and policymaking.

Abstract Image

随时向我通报情况,但不要给我压力:社交网络服务对公务员信息使用和政治能力的积极影响如何因社交媒体压力而减弱
公共政策和行政管理辩论通常认为,包括社交网络服务(SNS)在内的信息与传播技术工具增加了信息传播量,从而有助于决策过程。与此同时,行为学方法指出,过度接触 SNS 可能会对社交媒体产生不利影响。由于有关 SNS 对政策制定的个人层面影响的系统性研究并不多见,本文探讨了 SNS 对政策相关信息的使用,进而对个人政治能力的影响。本文基于对德国、意大利和挪威中央部委官僚机构的调查数据,进行了调节中介分析,不仅考虑了立法起草过程中使用的信息量,还考虑了信息来源的多变性和集中性。结果表明,SNS 与政策官员的信息使用呈正相关,这反过来又提高了他们自我报告的政治能力。然而,当社交媒体压力水平较高而不是较低时,SNS 与信息使用的数量和变化之间的正相关关系就会减弱。结论讨论了对公务员和决策的影响。
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来源期刊
Policy Sciences
Policy Sciences Multiple-
CiteScore
9.70
自引率
9.40%
发文量
32
期刊介绍: The policy sciences are distinctive within the policy movement in that they embrace the scholarly traditions innovated and elaborated by Harold D. Lasswell and Myres S. McDougal. Within these pages we provide space for approaches that are problem-oriented, contextual, and multi-method in orientation. There are many other journals in which authors can take top-down, deductive, and large-sample approach or adopt a primarily theoretical focus. Policy Sciences encourages systematic and empirical investigations in which problems are clearly identified from a practical and theoretical perspective, are well situated in the extant literature, and are investigated utilizing methodologies compatible with contextual, as opposed to reductionist, understandings. We tend not to publish pieces that are solely theoretical, but favor works in which the applied policy lessons are clearly articulated. Policy Sciences favors, but does not publish exclusively, works that either explicitly or implicitly utilize the policy sciences framework. The policy sciences can be applied to articles with greater or lesser intensity to accommodate the focus of an author’s work. At the minimum, this means taking a problem oriented, multi-method or contextual approach. At the fullest expression, it may mean leveraging central theory or explicitly applying aspects of the framework, which is comprised of three principal dimensions: (1) social process, which is mapped in terms of participants, perspectives, situations, base values, strategies, outcomes and effects, with values (power, wealth, enlightenment, skill, rectitude, respect, well-being, and affection) being the key elements in understanding participants’ behaviors and interactions; (2) decision process, which is mapped in terms of seven functions—intelligence, promotion, prescription, invocation, application, termination, and appraisal; and (3) problem orientation, which comprises the intellectual tasks of clarifying goals, describing trends, analyzing conditions, projecting developments, and inventing, evaluating, and selecting alternatives. There is a more extensive core literature that also applies and can be visited at the policy sciences website: http://www.policysciences.org/classicworks.cfm. In addition to articles that explicitly utilize the policy sciences framework, Policy Sciences has a long tradition of publishing papers that draw on various aspects of that framework and its central theory as well as high quality conceptual pieces that address key challenges, opportunities, or approaches in ways congruent with the perspective that this journal strives to maintain and extend.Officially cited as: Policy Sci
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