Unlock the Secret to Achieving Digital Transformation Success With the Delta Framework

Abstract

Large-scale digital transformations often fail. This article introduces the Delta Framework, which proposes a holistic approach to enhance digital transformation success. Delta integrates the Project Management Institute's Project Management Body of Knowledge (PMBOK), Scrum, and Accelerating Implementation Methodology (AIM) change management methodology from Implementation Management Associates (IMA). While traditional methodologies address cognitive aspects, Delta acknowledges the significance of managing stakeholders' emotions during transformations. AIM evaluates readiness, manages resistance, and establishes sustainable change. Through a practical example of an Electronic Health Record (EHR) project, this article describes how Delta integrates AIM to improve alignment, communication, sponsorship, reinforcement, and continuous optimization. The Framework aligns stakeholder and project objectives, tailors communication to diverse stakeholder needs, establishes a cascading network of sponsors, reinforces desired behaviors, and emphasizes ongoing improvement in stakeholders' well-being. Delta is a comprehensive and adaptive approach addressing cognitive and emotional dimensions for increased digital transformation success. This article also includes specific takeaways, a case study applying Delta, and a worksheet to help managers understand how to use the Framework to assess and improve their digital transformations.