Technologies for preventing professional burnout and maintaining the resource state of personnel in primary care in Moscow healthcare.

Abstract

Advanced technologies for maintaining the resource state of personnel form the basis of a multi-level Comprehensive Program for the Prevention and Combating of Professional Burnout among Medical Workers, developed by the Moscow Department of Health based on an analysis of the experience of global and Russian public and private healthcare organizations. This program covers all aspects of the existing problem and solves it at the system level. Its implementation helps to increase the satisfaction of medical workers with working conditions, leads to a decrease in the number of days of incapacity and dismissals, which in turn leads to an increase in the availability and quality of medical care provided to citizens, as well as an improvement in the image of primary care in Moscow healthcare, and an increase in satisfaction with social policy city from the population as a whole.