Implementasi Pelayanan Pengaduan Masyarakat di Sentra Pelayanan Kepolisian Polsek Penukal Abab

Venny Delviari, Sawitri Budi Utami, Edah Jubaedah
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Abstract

This research was conducted to provide an overview of public complaint handling implementation at the Service Desk (SPK) of Penukal Abab Police Sector, using a qualitative approach. The informants in this study included the head of the SPK at Penukal Abab Police Sector and members of the community who filed police reports. Data analysis techniques involved data collection, data reduction, data display, and drawing conclusions. From the research conducted by the researcher, it was found that the community members who can file complaints at SPK Penukal Abab come from the Penukal and Abab Districts. The efficiency factors hindering public complaint services at SPK Penukal Abab include a lack of human resources, specifically officers handling public complaints at SPK Penukal Abab. The limited number of officers combined with a high volume of reports places a heavy workload on existing personnel, leading to suboptimal performance. Efforts that can be undertaken by SPK officers at Penukal Abab Police Sector to enhance the quality of public complaint services were also explored.
在 Penukal Abab 警察服务中心开展社区投诉服务
本研究采用定性方法,旨在概述佩努卡尔-阿巴布警区服务台(SPK)的公众投诉处理实施情况。本研究的信息提供者包括佩努卡尔-阿巴布警区服务台负责人和报警的社区成员。数据分析技术包括数据收集、数据还原、数据显示和得出结论。研究人员通过研究发现,可以向佩努卡尔-阿巴布警察局投诉的社区成员来自佩努卡尔区和阿巴布区。阻碍佩努卡尔-阿巴布社区促进议会公众投诉服务效率的因素包括人力资源匮乏,特别是处理佩努卡尔-阿巴布社区促进议会公众投诉的官员。官员人数有限,再加上报告数量大,给现有人员带来了沉重的工作负担,导致工作表现不尽如人意。此外,还探讨了 Penukal Abab 警区 SPK 官员为提高公众投诉服务质量可采取的措施。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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