Challenges and Strategies for Community Elderly Care Services in the Era of Digital Governance

Abstract

With our country's technological advancements, digital governance is increasingly penetrating all aspects of social life, particularly in the public service sector. As the "silver-haired group" grows, so does the demand for and attention to community elderly care services. The introduction of digital governance offers new opportunities in this field, yet it presents significant challenges. The integration of intelligent technology in community elderly care, facilitated by digital advancements, enhances service efficiency and quality, enabling more convenient and personalized care for the elderly. However, the implementation faces specific challenges: digital anomalies where technology usage exceeds conventional norms, a digital divide marked by the elderly's limited ability to utilize new intelligent devices and services, and insufficient professional training for caregivers. These issues complicate the promotion of digital governance in elderly care services. Addressing these problems involves several strategic measures: refining systems to bridge the digital divide, enhancing the training and familiarity of digital technologies among the elderly, and improving caregiver professionalism. Additionally, establishing robust data security management and privacy protection mechanisms, along with advancing the legal framework surrounding eldercare, are crucial. Moreover, it is vital to provide more emotional care, enhance the elderly's sense of belonging, and meet their emotional needs to support the effective integration of digital governance into community elderly care services.