Research on the construction and application of a smart library services maturity evaluation system based on CMM

Abstract

Purpose Smart libraries are the result of the application of smart technologies in the era of digital intelligence. The establishment and improvement of its service evaluation system serve as indicators for evaluating the growth of smart libraries. Design/methodology/approach This study introduces and improves the capability maturity model (CMM), creatively constructs a service maturity model specifically designed for smart libraries and combines the Delphi method with the analytic hierarchy process (AHP) to establish a service maturity evaluation system for smart libraries while calculating indicator weights. Finally, two representative smart libraries are selected as case studies, and an empirical application is conducted using the fuzzy comprehensive evaluation method. Findings The empirical study shows that the developed smart libraries service maturity evaluation system holds significant theoretical and practical value in evaluating smart libraries. Originality/value Enhances the CMM and creatively constructs a service maturity model for smart libraries. Combines the Delphi method with AHP to establish a service maturity evaluation system while calculating indicator weights. Uses a fuzzy comprehensive evaluation method to evaluate two representative smart libraries. Demonstrates that the smart library services maturity evaluation system holds significant theoretical and practical value.