Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential

IF 3.6 4区管理学 Q2 MANAGEMENT

Total Quality Management & Business Excellence Pub Date : 2024-07-06 DOI:10.1080/14783363.2024.2370470

Peter Madzík, Arash Shahin, Dominik Zimon, Neeraj Yadav

引用次数: 0

Abstract

Many approaches to requirements classification in the Kano model use strict categories defined in the past – attractive, onedimensional, must-be, indifferent, and reverse. This study aims to design...

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卡诺模型中的需求分类--从严格类别到满意和不满意潜力

卡诺模型中的许多需求分类方法都使用过去定义的严格类别--有吸引力的、单向的、必须的、无所谓的和反向的。本研究旨在设计...

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Total Quality Management & Business Excellence MANAGEMENT-

CiteScore

8.90

自引率

12.80%

发文量

期刊介绍： Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.

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