Paradigm shift: Exploring the impact of digital technologies on the welfare state through a systematic literature review

IF 2.6 2区社会学 Q2 DEVELOPMENT STUDIES

Social Policy & Administration Pub Date : 2024-07-04 DOI:10.1111/spol.13054

Sofia Alexopoulou

引用次数: 0

Abstract

This systematic literature review (SLR) explores the impact of digital technologies on welfare states and bureaucracies, analyzing the evolving dynamics between the state and citizens. The integration of digital technologies reshapes traditional interactions, granting citizens new levels of autonomy and responsibility. Service delivery evolves from conventional bureaucracies to dynamic, data‐driven systems. Employing the PRISMA methodology, the review covers articles from 2017 to 2024, synthesizing insights from 37 selected articles. Key themes, challenges, and opportunities associated with digital transformation in the welfare state are identified. The study offers valuable insights for policymakers, scholars, and practitioners navigating the complex intersection of technology and welfare provision. It underscores the need for a balanced approach to welfare transformation, addressing both the benefits of digitalization and potential challenges such as exclusion, citizen profiling, and other ethical concerns.

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范式转变：通过系统文献综述探索数字技术对福利国家的影响

本系统文献综述（SLR）探讨了数字技术对福利国家和官僚机构的影响，分析了国家与公民之间不断变化的动态关系。数字技术的整合重塑了传统的互动关系，赋予公民新的自主权和责任。服务提供方式从传统的官僚机构演变为动态的数据驱动系统。本综述采用 PRISMA 方法，涵盖 2017 年至 2024 年的文章，综合了 37 篇精选文章的观点。确定了与福利国家数字化转型相关的关键主题、挑战和机遇。这项研究为决策者、学者和从业人员提供了宝贵的见解，帮助他们驾驭技术与福利提供之间复杂的交叉关系。它强调了采取平衡方法进行福利转型的必要性，既要解决数字化带来的好处，也要应对潜在的挑战，如排斥、公民貌相和其他伦理问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Social Policy & Administration Multiple-

CiteScore

6.50

自引率

6.20%

发文量

期刊介绍： Social Policy & Administration is the longest established journal in its field. Whilst remaining faithful to its tradition in academic excellence, the journal also seeks to engender debate about topical and controversial issues. Typical numbers contain papers clustered around a theme. The journal is international in scope. Quality contributions are received from scholars world-wide and cover social policy issues not only in Europe but in the USA, Canada, Australia and Asia Pacific.