Retaining young employees in the hospitality and tourism sector: the role of workplace context and management practices

IF 3.8 Q2 BUSINESS
Carole Serhan, Nour Nasr, Georges Cheikh, Gerard Nachar
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引用次数: 0

Abstract

Purpose

This research study investigates the relationship between management practices and young employee retention in the hospitality and tourism industry in Lebanon. Besides, it examines the moderating role of the workplace context in the relationship between management practices and employment retention in the industry.

Design/methodology/approach

Non-probability purposive sampling method was used to collect 421 questionnaires through a survey of young employees. Exploratory factor analysis (EFA) and Cronbach's alpha test are conducted to test the construct validity, reliability, and internal consistency of collected data. Descriptive statistics are used to interpret the data. Zero-order correlations, multiple regression analysis and Fisher's Z-test are applied to assess the interrelations of the various groups of variables and the determinants of young employee retention.

Findings

The findings show that management practices tested in this study have significant relationships with young employee retention in the hospitality and tourism industry in Lebanon. Further, the findings reveal that the workplace context moderates the relationship between three management practices (participation in decision-making, training, and performance recognition) and young employee retention.

Practical implications

The findings suggest that managers in hospitality and tourism businesses must improve their management practices and promote a positive workplace context to retain young employees.

Originality/value

Finally, this study is the only one that tests the moderating role of the workplace context in the relationship between five selected management practices (participation in decision-making, training, performance recognition, remuneration and job continuity) and young employee retention. Previous studies used fewer variables.

留住酒店和旅游业的年轻员工:工作环境和管理实践的作用
目的本研究调查了黎巴嫩酒店和旅游业的管理实践与青年员工保留率之间的关系。此外,本研究还探讨了工作场所环境在该行业管理实践与留用率关系中的调节作用。设计/方法/途径本研究采用非概率目的性抽样方法,通过对青年员工的调查收集了 421 份问卷。采用探索性因子分析(EFA)和 Cronbach's alpha 检验来测试所收集数据的构造效度、可靠性和内部一致性。描述性统计用于解释数据。研究结果表明,本研究中测试的管理实践与黎巴嫩酒店和旅游业的青年员工留任率有显著关系。原创性/价值最后,本研究是唯一一项测试工作场所环境在五项选定的管理实践(参与决策、培训、绩效认可、薪酬和工作连续性)与青年员工保留率之间关系的调节作用的研究。以往的研究使用的变量较少。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
9.80
自引率
19.20%
发文量
61
期刊介绍: The EuroMed Journal of Business (EMJB) is the premier publication facilitating dialogue among researchers from Europe and the Mediterranean. It plays a vital role in generating and disseminating knowledge about various business environments and trends in this region. By offering an up-to-date overview of emerging business practices in specific countries, EMJB serves as a valuable resource for its readers. As the official journal of the EuroMed Academy of Business, EMJB is committed to reflecting the economic growth seen in the European-Mediterranean region. It aims to be a focused and targeted business journal, highlighting environmental opportunities, threats, and marketplace developments in the area. Through its efforts, EMJB promotes collaboration and open dialogue among diverse research cultures and practices. EMJB serves as a platform for debating and disseminating research findings, new research areas and techniques, conceptual developments, and practical applications across various business segments. It seeks to provide a forum for discussing new ideas in business, including theory, practice, and the issues that arise within the field.
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