Knowledge management is no more a gray area in the tourism industry in India – a study on transformation leadership and executive communication

IF 6.6 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE

Journal of Knowledge Management Pub Date : 2024-06-26 DOI:10.1108/jkm-07-2023-0563

Anchal Luthra, Vikas Arya, Shivani Dixit, Hiran Roy, Pasquale Sasso

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引用次数: 0

Abstract

Purpose

Considering the important role of knowledge management in the global growth of world economies, the importance of knowledge management in the tourism industry can hardly be overestimated. Knowledge management, empowering leadership and innovation can open new research prospects for online travel and tourism, thereby increasing organizational capacity. In this context, this study aims to investigate the relationship between knowledge management practices and transformational leadership, along with the mediating role in this relationship of leadership communication. Knowledge management practices are discussed through the lens of managers’/organizational perspectives working in the online travel and tourism industry.

Design/methodology/approach

Using a descriptive research method, the data were collected from a total of 174 managers/senior executives working in the online travel and tourism sectors. The proposed conceptual framework was evaluated using structural equation modeling through AMOS 21 and Process Macro (SPSS-Plugin).

Findings

The results revealed a significant increase in the adoption of knowledge management practices in the online travel and tourism sector under transformative leadership. The results also highlighted that effective communication is a vital contributor and significant complementary mediator in the relationship between transformative leadership and knowledge management practices.

Practical implications

The results of this study suggest that transformational leaders, who are equipped with the “high touch” nature of leadership and the “high tech” aspect of the contemporary workplace, are the best fit to manage online travel and tourism organizations. To have an adequate knowledge management system, knowledge managers should adopt a transformative leadership style and receive comprehensive training in developing leadership abilities such as effective communication competencies.

Originality/value

To the best of the authors’ knowledge, this study is the first to demonstrate that, in emerging online travel and tourism sectors, organizational knowledge can be managed through effective leadership communication.

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知识管理不再是印度旅游业的灰色地带--关于转型领导力和执行沟通的研究

目的考虑到知识管理在全球经济增长中的重要作用，知识管理在旅游业中的重要性怎么估计都不过分。知识管理、授权领导和创新可以为在线旅游和旅游业开辟新的研究前景，从而提高组织能力。在此背景下，本研究旨在探讨知识管理实践与变革型领导力之间的关系，以及领导力沟通在这一关系中的中介作用。本研究从在线旅行和旅游业的经理人/组织视角出发，对知识管理实践进行了讨论。通过 AMOS 21 和 Process Macro (SPSS-Plugin)，使用结构方程模型对提出的概念框架进行了评估。研究结果研究结果表明，在变革型领导力的作用下，在线旅行和旅游行业采用知识管理实践的人数显著增加。本研究的结果表明，具备领导力的 "高接触 "特性和当代工作场所的 "高科技 "方面的变革型领导者最适合管理在线旅行和旅游组织。为了建立一个完善的知识管理系统，知识管理者应采用变革型领导风格，并接受全面的领导能力培训，如有效沟通能力等。原创性/价值据作者所知，本研究首次证明，在新兴的在线旅行和旅游业中，可以通过有效的领导沟通来管理组织知识。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Knowledge Management Multiple-

CiteScore

13.70

自引率

15.70%

发文量

期刊介绍： Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?