Using primary healthcare facilities and patients’ expectations about triage system: Patients’ perspective from multisite Jordanian hospitals

IF 1.8 4区医学 Q2 NURSING

International Emergency Nursing Pub Date : 2024-06-19 DOI:10.1016/j.ienj.2024.101476

Mohammad Minwer Alnaeem , Asma Islaih , Shaher H. Hamaideh , Abdulqadir J. Nashwan

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引用次数: 0

Abstract

Background

Using primary healthcare facilities can decrease the tension and workload in emergency departments (EDs). This study aim to examine the patient’s use of primary healthcare facilities before EDs visits and their expectations about the triage.

Methods

A cross-sectional design was utilized in at various EDs in different hospitals. A convenience sample of 726 patients were enrolled and completed a self-administrated questionnaire.

Results

The mean age of the participants was 38.1 (SD = 12.9). Most participants (68.2 %) did not have primary care physicians and did not want to know how long other patients waited (61.4 %). There are significant relationships between participants’ desired to know how long other patients have been waiting and their age (X² = 4.02, P < .05), education level (X² = 13.5, P < .001), and current job (X² = 9.90, p < .05). Also, periodic updates from EDs staff about the delays were significantly related to participants’ age (X² = 3.29), current job (X² = 28.4), marital status (X² = 8.93), and residency place (X² = 9.94).

Conclusion

Educating patients about the triage system and the importance of using primary healthcare facilities is recommended to reduce ED waiting times and overload.

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使用初级医疗设施和患者对分诊系统的期望：约旦多地点医院患者的观点

背景使用基层医疗机构可以缓解急诊科（ED）的紧张局势并减轻其工作量。本研究旨在了解患者在急诊室就诊前对基层医疗机构的使用情况以及他们对分诊的期望。结果参与者的平均年龄为 38.1 岁（SD = 12.9）。大多数参与者（68.2%）没有初级保健医生，也不想知道其他患者的等待时间（61.4%）。参与者希望了解其他患者的等候时间与他们的年龄（X2 = 4.02，P < .05）、教育程度（X2 = 13.5，P < .001）和当前工作（X2 = 9.90，P < .05）之间存在明显关系。此外，急诊室工作人员定期更新延误信息与参与者的年龄（X2 = 3.29）、当前工作（X2 = 28.4）、婚姻状况（X2 = 8.93）和居住地（X2 = 9.94）有显著关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Emergency Nursing NURSING-

CiteScore

3.20

自引率

11.10%

发文量

期刊介绍： International Emergency Nursing is a peer-reviewed journal devoted to nurses and other professionals involved in emergency care. It aims to promote excellence through dissemination of high quality research findings, specialist knowledge and discussion of professional issues that reflect the diversity of this field. With an international readership and authorship, it provides a platform for practitioners worldwide to communicate and enhance the evidence-base of emergency care. The journal publishes a broad range of papers, from personal reflection to primary research findings, created by first-time through to reputable authors from a number of disciplines. It brings together research from practice, education, theory, and operational management, relevant to all levels of staff working in emergency care settings worldwide.