Collaborative Approach on Digital Government Transformation: In-Depth Analysis from Expert Interview

IF 1.1 Q3 PUBLIC ADMINISTRATION
R. Maulana, M. Durnik, M. Dečman
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引用次数: 0

Abstract

Abstract Digital transformation changes how private and public organisations conduct their business, stressing the importance of collaboration with various stakeholders. The public sector, especially local government, is forced by citizens’ demands to change how it operates. This research examines the characteristics of existing literature on collaborative governance and digital transformation and explores the unevenness of digital transformation due to the broad autonomy granted to local governments. Qualitative methods were used, conducting in-depth interviews, advanced observations, and detailed data collection from government agencies, NGOs, and citizens of West Java, Indonesia. The enquiries reveal that governments faces silos and fragmented approaches. The results contribute to the literature, serve as a reference for improving the role of local government in collaborative digital transformation, and provide greater legitimacy in the public policy process. In the context of local government, the success of digital transformation initiatives in West Java can be attributed to effective collaboration and facilitative leadership from implementing the Penta-helix strategy and establishing Jabar Digital Service (JDS) as a dedicated unit for managing digital transformation.
数字政府转型的合作方法:专家访谈深度分析
摘要 数字化转型改变了私营和公共组织开展业务的方式,强调了与各利益相关方合作的重要性。公共部门,尤其是地方政府,迫于公民的要求,不得不改变其运作方式。本研究考察了现有文献中关于合作治理和数字化转型的特点,并探讨了由于赋予地方政府广泛的自主权而导致的数字化转型的不平衡性。研究采用定性方法,对印尼西爪哇省的政府机构、非政府组织和公民进行了深入访谈、高级观察和详细数据收集。调查结果显示,政府面临着各自为政、各自为政的局面。研究结果为相关文献做出了贡献,为改进地方政府在协作式数字化转型中的作用提供了参考,并在公共政策过程中提供了更大的合法性。就地方政府而言,西爪哇省数字化转型举措的成功可归功于有效的合作和促进性领导,包括实施 Penta-helix 战略和建立 Jabar Digital Service (JDS) 作为管理数字化转型的专门单位。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
2.70
自引率
18.20%
发文量
10
审稿时长
6 weeks
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