The Effect of Training, Workload, and Task Complexity on Productivity Through Incentives in Medical Support Services At Rsud Dr. Soetrasno Rembang

KnE Social Sciences Pub Date : 2024-06-04 DOI:10.18502/kss.v9i17.16366

Hartiningsih, Mamik Indaryani, Kertati Sumekar

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Abstract

Unsafe work behavior causes 85% of workplace accidents. Improving employee skills through training is expected to reduce worker error rates. Despite the hospital’s provision of beds for inpatient treatment with the expectation of generating financial income from patients, the Bed Occupancy Ratio (BOR) standard has not been met. This study aims to analyze the direct and indirect influence of training, workload, and task complexity on productivity through incentives in medical support services at RSUD dr. R. Soetrasno Rembang. This study employs an explanatory research approach. The total population comprises 145 employees in the medical support service of the hospital. The sampling method was purposive sampling, and the sample size of 105 employees was determined using the Issac Michael formula. Data were analyzed using SEM. The results of this study revealed a P-value of <0.05, meaning that it had a positive and significant effect of training, workload, and task complexity on productivity through incentives. The training variable on work productivity showed a direct influence of 0.228 and an indirect influence of 0.133. Other results between workload on productivity showed a direct effect of 0.217 and an indirect influence of 0.138. The test results also indicated a direct influence of task complexity on productivity (0.171) and indirect influence of 0.070. In conclusion, this study suggests that training significantly influences productivity in medical support service at RSUD dr. R. Soetrasno Rembang, with a coefficient of 0.228 compared to other variables. Keywords: training, workload, task complexity, incentives, productivity

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在 Rsud Soetrasno Rembang 博士的医疗支持服务中，培训、工作量和任务复杂性对通过激励提高生产力的影响

不安全的工作行为导致了 85% 的工伤事故。通过培训提高员工技能有望降低工人的失误率。尽管医院为住院病人提供了病床，并期望从病人身上获得经济收入，但病床占用率（BOR）却没有达到标准。本研究旨在分析培训、工作量和任务复杂性通过激励机制对 R. Soetrasno Rembang 医疗支持服务机构生产率的直接和间接影响。本研究采用了解释性研究方法。研究对象包括医院医疗支持服务部门的 145 名员工。抽样方法为目的性抽样，使用伊萨克-迈克尔公式确定了 105 名员工的样本量。数据使用 SEM 进行分析。研究结果显示，P 值小于 0.05，这意味着培训、工作量和任务复杂性通过激励对工作效率有积极显著的影响。培训变量对工作效率的直接影响为 0.228，间接影响为 0.133。其他结果显示，工作量对生产率的直接影响为 0.217，间接影响为 0.138。测试结果还表明，任务复杂性对工作效率的直接影响为 0.171，间接影响为 0.070。总之，本研究表明，与其他变量相比，培训对 R. Soetrasno Rembang 博士研究中心医疗支持服务工作效率的影响系数为 0.228。关键词：培训、工作量、任务复杂性、激励、生产率

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KnE Social Sciences

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