Organizational Citizenship Behaviors in the Portuguese Hospitality Industry: A Study on Sociodemographic and Professional Variables

João Pedro Cordeiro, Liliana Pitacho, Daniela Lima
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Abstract

The aim of this research is to reflexively analyze and discuss organizational citizenship behaviors. By conducting an empirical test based on the assertions within the fields of the positive organizational behavior and the social identity theory, the specific objective is to analyze the relationship between organizational citizenship and sociodemographic and professional variables. A study was carried out by surveying employees of Portuguese hotel units. The sample consisted of 798 employees, mostly males, between 30 and 34 years old, with secondary school education, serving as operatives or undifferentiated employees, and having middle levels of seniority in the organization. The main results show that hotel employees develop organizational citizenship behaviors, albeit of different types and levels, which are supported by some sociodemographic and professional variables. The findings show that age and seniority are the most important and strongest variables significantly related to organizational citizenship behaviors. This study has several implications, highlighting the role and support that managers and decision-makers must have in reinforcing positive voluntary personal and social behaviors among hotel employees. This research aims to contribute to the formulation and implementation of management strategies anchored in organizational citizenship behaviors, supporting the formulation of management systems centered on behavioral attitudes at work in the context of the hotel sector.
葡萄牙酒店业的组织公民行为:关于社会人口和职业变量的研究
本研究旨在对组织公民行为进行反思性分析和讨论。通过在积极组织行为和社会认同理论的基础上进行实证检验,具体目标是分析组织公民行为与社会人口和职业变量之间的关系。研究通过调查葡萄牙酒店单位的员工进行。样本包括 798 名员工,大部分为男性,年龄在 30 至 34 岁之间,受过中等教育,担任操作员或无差别员工,在组织中具有中等资历。主要结果表明,酒店员工会产生组织公民行为,尽管类型和水平各不相同,但都得到了一些社会人口和职业变量的支持。研究结果表明,年龄和资历是与组织公民行为显著相关的最重要和最有力的变量。本研究具有若干意义,强调了管理者和决策者在加强酒店员工积极的个人和社会自愿行为方面必须发挥的作用和提供的支持。本研究旨在帮助制定和实施以组织公民行为为基础的管理战略,支持制定以酒店业工作中的行为态度为中心的管理制度。
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