Evaluating Patient Satisfaction With Nurse-Led Wound Care Services

The Journal of Medicine, Law & Public Health Pub Date : 2024-06-15 DOI:10.52609/jmlph.v4i3.130

Ayat AlZayed, Diana Lalithabai

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Abstract

Background: The increasing incidence of chronic wounds, combined with the high number of patients requiring hospital services, has led to the concept of nurse-led wound care clinics to support general practitioners in the treatment and management of wounds. Aim: This study aims to assess patients’ perception of, and satisfaction with, wound care services in a tertiary healthcare setting in Riyadh, Saudi Arabia. Methods: The study utilised a cross-sectional descriptive design and was conducted between September 2022 and October 2023, and data were collected via a client satisfaction questionnaire (CSQ-8). Results: Our findings revealed very positive responses overall. Considered together (response options 4 and 3), a majority of respondents (91.3%) rated the quality of service they received as “excellent” or “good”, and 85.6% reported receiving the kind of service they wanted. Regarding overall satisfaction, 92.5% of respondents reported being “very satisfied” or “mostly satisfied” with the overall service they received. Conclusion: This study reveals positive patient satisfaction with overall wound care services. However, there remains weakness in certain areas. This could be understood in more detail by conducting a qualitative study, so that action maybe taken to further improve the quality of healthcare services provided to patients.

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评估患者对护士主导的伤口护理服务的满意度

背景：慢性伤口的发病率越来越高，再加上需要医院服务的患者人数众多，因此产生了由护士领导的伤口护理诊所的概念，以支持全科医生治疗和管理伤口。目的：本研究旨在评估沙特阿拉伯利雅得一家三级医疗机构中患者对伤口护理服务的看法和满意度。方法：研究采用横断面描述性设计，在 2022 年 9 月至 2023 年 10 月期间进行，通过客户满意度问卷（CSQ-8）收集数据。综合考虑（回答选项 4 和 3），大多数受访者（91.3%）将他们获得的服务质量评为 "优 "或 "良"，85.6%的受访者表示获得了他们想要的服务。在整体满意度方面，92.5% 的受访者表示对所获得的整体服务 "非常满意 "或 "基本满意"。结论：本研究显示，患者对伤口护理服务的总体满意度较高，但在某些方面仍存在不足。通过开展定性研究，我们可以更详细地了解这一情况，从而采取行动，进一步提高为患者提供的医疗服务质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

The Journal of Medicine, Law & Public Health

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