Meet the AI expert

Abstract

In this interview, Touchpoint Editor-in-Chief Jesse Grimes interviews Yifan Gan, a Shanghai-based consultant working at the intersection of service design and AI, and a Guest Editor of thisissue of Touchpoint. In addition to his consultancy work assisting Chinese firms with AI strategy and implementation, he is a lecturer for TongJi University and Shanghai Jiaotong University in service design and strategy.