Joseph Kwaku Kidido, Tahiru Alhassan, Charlotte Pokua Frimpong Nyarko
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引用次数: 0
Abstract
Purpose
Users are key stakeholders in event facilities, and therefore facilities management (FM) services must meet their needs and expectations. The paper aims to assess users’ perceptions of FM practices and sustainability in event facilities in higher education institutions.
Design/methodology/approach
The study used a descriptive design approach to explore the perceptions of end-users of event facilities. Using Kwame Nkrumah University of Science and Technology as a case study, 384 users of the event facilities were contacted through the email directory of the event facilities. Questionnaires were used to collect data and analysed in descriptive and inferential statistics with the aid of the Statistical Package for Social Sciences (SPSS v22.0).
Findings
The study categorised users’ perceptions into customer care, security and safety and service quality dimensions. The results revealed that constituent key important indices of these three dimensions were not significant at both the composite and individual levels. Thus, the users generally perceived FM practices in the event facilities to be below standard. None of the three sustainability constituents was significant, suggesting that users perceived event FM sustainability practices as below standard.
Practical implications
The study presents users’ perceptions of FM practices in event facilities. It has also suggested effective ways of managing event facilities to improve user comfort, safety and satisfaction.
Originality/value
The study provides relevant information on users’ perceptions of FM practices. It specifically has sustainable FM as a key component, which is crucial for achieving sustainable development goals.
目的用户是活动设施的主要利益相关者,因此设施管理(FM)服务必须满足他们的需求和期望。本文旨在评估用户对高等教育机构活动设施中的设施管理实践和可持续性的看法。 设计/方法/途径本研究采用描述性设计方法来探讨活动设施最终用户的看法。以夸梅-恩克鲁玛科技大学(Kwame Nkrumah University of Science and Technology)为案例,通过活动设施的电子邮件目录联系了 384 名活动设施用户。研究使用问卷收集数据,并借助社会科学统计软件包(SPSS v22.0)对数据进行描述性和推论性统计分析。结果显示,这三个维度的关键重要指数在综合和个体层面上都不显著。因此,用户普遍认为活动设施的物业管理做法低于标准。三个可持续发展要素中没有一个是显著的,这表明用户认为活动设施的可持续发展实践低于标准。原创性/价值这项研究提供了用户对物业管理实践看法的相关信息。它特别将可持续的物业管理作为一个关键组成部分,这对实现可持续发展目标至关重要。
期刊介绍:
Journal of Facilities Management is a strategic level journal for Heads of Facilities and Corporate Real Estate. Guided by its international and expert Editorial Board, Journal of Facilities Management publishes high-quality, authoritative, and detailed analysis, briefings and case studies on how facilities can and do play a vital part in helping deliver corporate strategy. This quarterly publication features contributions from leading practitioners and thinkers in the field of Facilities Management, from some of the leading companies, government institutions, and universities in the world. The journal features a combination of theoretical and practical articles, complemented by a wide range of case studies and regular features, identifying key implications for senior practitioners in Facilities Management.