Protecting older consumers in the digital age: a commentary on ChatGPT, helplines and the way to prevent accessible fraud.

IF 1.6 2区 心理学 Q3 GERONTOLOGY
Journal of Elder Abuse & Neglect Pub Date : 2024-11-01 Epub Date: 2024-06-05 DOI:10.1080/08946566.2024.2364208
Michal Segal
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引用次数: 0

Abstract

Older people are often targeted by fraudsters due to their unique characteristics and vulnerabilities. Being a victim of exploitation can lead to negative emotional and financial consequences. The purpose of this commentary is to present ChatGPT's potential to provide accessible information and support, helping older consumers protect themselves when confronted with exploitation, address the limitations of ChatGPT and propose solutions to overcome these limitations. Integrating tailored human and technological solutions, such as helplines, AI chatbots, and involving older adults in development, is crucial. By providing adequate training and support, the goal of ensuring accessibility for all users can be achieved.

保护数字时代的老年消费者:关于 ChatGPT、帮助热线和预防无障碍欺诈的评论。
由于老年人的特殊性和脆弱性,他们往往成为欺诈者的目标。成为剥削受害者可能会导致负面的情感和经济后果。本评论旨在介绍 ChatGPT 在提供无障碍信息和支持方面的潜力,帮助老年消费者在遇到剥削时保护自己,解决 ChatGPT 的局限性,并提出克服这些局限性的解决方案。整合量身定制的人力和技术解决方案至关重要,例如求助热线、人工智能聊天机器人以及让老年人参与开发。通过提供适当的培训和支持,可以实现确保所有用户无障碍使用的目标。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.30
自引率
15.80%
发文量
17
期刊介绍: The Journal of Elder Abuse & Neglect is the peer-reviewed quarterly journal that explores the advances in research, policy and practice, and clinical and ethical issues surrounding the abuse and neglect of older people. This unique forum provides state-of-the-art research and practice that is both international and multidisciplinary in scope. The journal"s broad, comprehensive approach is only one of its strengths—it presents training issues, research findings, case studies, practice and policy issues, book and media reviews, commentary, and historical background on a wide range of topics. Readers get tools and techniques needed for better detecting and responding to actual or potential elder abuse and neglect.
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