Staffing for successful events

Abstract

Introduction There is now wide recognition that successful events can have very positive economic, social and cultural benefits for host regions. As staff play such an important role in the operationalization of events, for an event to be successful, it is essential that there be sufficient numbers of the right staff at the right place and right time in order to deliver a high quality event experience. The fact that events are short term in duration and are staged infrequently adds a level of complexity to the recruitment and training of staff that is not prevalent in most other sectors. Staffing for events is a complex management operation in that it often involves both paid and volunteer staff who provide a range of complementary services. Adding to this complexity is the fact that paid staff can be fulltime, part time or casual and services can also be provided by a wide range of external contractors.