Conversion of an outpatient pharmacy to a mail-order pharmacy within a health system.

IF 2.1 4区 医学 Q3 PHARMACOLOGY & PHARMACY
Michael L Eagon, Karen C Thomas, Cedomir Micic, Joseph P Simon, Matthew H Rim
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引用次数: 0

Abstract

Purpose: The establishment of a new outpatient pharmacy provided a strategic opportunity to repurpose and convert an existing outpatient pharmacy into a closed-door mail-order pharmacy within a health system. This article describes the steps taken to successfully make this change and evaluates the impact.

Summary: The mail-order pharmacy conversion project was divided into 3 phases: phase 1 (before conversion) from July through August 2022, phase 2 (conversion) from October through November 2022, and phase 3 (after conversion) from December 2022 through February 2023. Phase 1 included standardizing workflows with standard operating procedure (SOP) development, improving automation, determining staffing ratios, gathering baseline staff engagement data, and identifying primary and secondary outcomes of interest. Phase 2 encompassed SOP implementation and training of mail-order team members. Phase 3 involved evaluating available pharmacy floorspace, marketing mail-order services, and the second distribution of the staff engagement survey. The measured outcomes of this project were total prescription volumes, increase in total revenue, and staff engagement. Data collection was completed in phase 3.

Conclusion: The existing outpatient pharmacy was successfully converted to a closed-door pharmacy, and the associated prescription volume increased. Developing a strategic action plan to establish SOPs, calculate staffing performance metrics, and identify opportunities for growth and engaging frontline team members were essential to the success of this project.

医疗系统内的门诊药房转为邮购药房。
免责声明:为了加快文章的发表,AJHP在接受稿件后会尽快将其发布到网上。被录用的稿件已经过同行评审和校对,但在进行技术格式化和作者校对之前会在网上发布。目的:新门诊药房的建立为医疗系统内现有门诊药房的重新利用和转型为封闭式邮购药房提供了战略机遇。摘要:邮购药房转换项目分为三个阶段:第一阶段(转换前)从 2022 年 7 月到 8 月,第二阶段(转换)从 2022 年 10 月到 11 月,第三阶段(转换后)从 2022 年 12 月到 2023 年 2 月。第 1 阶段包括通过制定标准操作程序(SOP)实现工作流程标准化、提高自动化程度、确定人员配备比例、收集基线员工参与数据以及确定主要和次要关注成果。第二阶段包括实施 SOP 和培训邮购团队成员。第 3 阶段包括评估可用药房面积、营销邮购服务以及第二次分发员工参与度调查表。该项目的衡量结果是处方总量、总收入增长和员工参与度。数据收集工作已在第 3 阶段完成:结论:现有的门诊药房已成功转型为封闭式药房,相关的处方量也有所增加。制定战略行动计划以建立标准操作程序、计算人员绩效指标、确定增长机会以及吸引一线团队成员参与,对该项目的成功至关重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
2.90
自引率
18.50%
发文量
341
审稿时长
3-8 weeks
期刊介绍: The American Journal of Health-System Pharmacy (AJHP) is the official publication of the American Society of Health-System Pharmacists (ASHP). It publishes peer-reviewed scientific papers on contemporary drug therapy and pharmacy practice innovations in hospitals and health systems. With a circulation of more than 43,000, AJHP is the most widely recognized and respected clinical pharmacy journal in the world.
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