Typing or Speaking? Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys

IF 3 2区社会学 Q2 COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS

Social Science Computer Review Pub Date : 2024-05-28 DOI:10.1177/08944393231160961

Jan Karem Höhne, Konstantin Gavras, Joshua Claassen

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引用次数: 0

Abstract

The smartphone increase in web surveys, coupled with technological developments, provides novel opportunities for measuring attitudes. For example, smartphones allow the collection of voice instead of text answers by using the built-in microphone. This may facilitate answering questions with open answer formats resulting in richer information and higher data quality. So far, there is only a little body of research investigating voice and text answers to open questions. In this study, we therefore compare the linguistic and content characteristics of voice and text answers to open questions on sensitive topics. For this purpose, we ran an experiment in a smartphone survey ( N = 1001) and randomly assigned respondents to an answer format condition (text or voice). The findings indicate that voice answers have a higher number of words and a higher number of topics than their text counterparts. We find no differences regarding sentiments (or extremity of answers). Our study provides new insights into the linguistic and content characteristics of voice and text answers. Furthermore, it helps to evaluate the usefulness and usability of voice answers for future smartphone surveys.

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打字还是说话？比较智能手机调查中对敏感话题开放式问题的文字和语音回答

在网络调查中，智能手机的增加以及技术的发展为测量态度提供了新的机会。例如，智能手机允许使用内置麦克风收集语音而非文字答案。这可能有助于以开放的回答格式回答问题，从而获得更丰富的信息和更高的数据质量。迄今为止，对开放式问题的语音和文字回答的研究还很少。因此，在本研究中，我们比较了语音和文本回答敏感话题开放式问题的语言和内容特征。为此，我们在智能手机调查中进行了一次实验（N = 1001），并将受访者随机分配到一种回答格式条件下（文本或语音）。实验结果表明，语音回答的字数和话题数量均高于文字回答。我们没有发现情感（或答案的极端性）方面的差异。我们的研究为了解语音和文本答案的语言和内容特征提供了新的视角。此外，它还有助于评估语音回答在未来智能手机调查中的实用性和可用性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Social Science Computer Review 社会科学-计算机：跨学科应用

CiteScore

9.00

自引率

4.90%

发文量

审稿时长

>12 weeks

期刊介绍： Unique Scope Social Science Computer Review is an interdisciplinary journal covering social science instructional and research applications of computing, as well as societal impacts of informational technology. Topics included: artificial intelligence, business, computational social science theory, computer-assisted survey research, computer-based qualitative analysis, computer simulation, economic modeling, electronic modeling, electronic publishing, geographic information systems, instrumentation and research tools, public administration, social impacts of computing and telecommunications, software evaluation, world-wide web resources for social scientists. Interdisciplinary Nature Because the Uses and impacts of computing are interdisciplinary, so is Social Science Computer Review. The journal is of direct relevance to scholars and scientists in a wide variety of disciplines. In its pages you''ll find work in the following areas: sociology, anthropology, political science, economics, psychology, computer literacy, computer applications, and methodology.